That's what you'll say on the day you move out. Your landlord will remember it differently. RentTrail gives you something to show: a dated, structured record of the flat on day one, sent to your landlord, with proof it arrived.
No app to install · Works on any phone · Not legal advice
Aircon runs and blows coldEasily missed
Run 15 min, then photograph the remote and the outlet
Delivery record
landlord@example.com (landlord)
Problem-Free Period ends in D-24
Append-only. Not editable by anyone, including you.
231
checklist items, sections A to J
108
easily-missed spots landlords deduct for
15 / 30 / 60
minutes, your choice of depth
S$0
during the beta, no card needed
Your deposit is one to two months' rent. On handover day, what decides the argument is not whether you took photos. It is whether you can show a complete, dated record was sent and not disputed.
Your inventory list won't save you either. It counts things ("Sliding door: 1"). It doesn't record their condition. That gap is exactly where the argument happens two years later.
Know what to check
Whatever you happened to notice
Prove when it was taken
Phone timestamps, easily questioned
Prove it was sent
A chat that scrolls away
Send it in time
You have to remember the deadline
A format the landlord recognises
A folder of files
Know what to check
Up to 231 items, including the 108 spots landlords deduct for and tenants miss
Prove when it was taken
Original capture time and a SHA-256 fingerprint on every photo
Prove it was sent
A delivery log that nobody can edit, with open and reply events
Send it in time
Your Problem-Free Period counted down, with additions until it closes
A format the landlord recognises
The Annexure C structure from the CEA tenancy template
Three things the regulator itself said in 2026, in its list of the questions consumers ask most:
"I have not received my deposit" and "I disagree with the deductions" are among the five questions property consumers asked CEA most in 2026.
In CEA's words, a property agent's role ends "after the landlord and tenant have signed the tenancy agreement and the property is handed over to the tenant."
CEA "will not be able to act on disputes that do not involve estate agency work. This includes private contractual disputes between landlords and tenants."
Source: Council for Estate Agencies, "Top questions posed by property consumers to CEA in 2026", 10 April 2026. cea.gov.sg
A report is only worth what someone can verify. Every part of RentTrail is designed so a landlord, an agent, or a tribunal can check it.
Photos in a chat prove you had photos. A delivery log proves the landlord received a complete record on a date, and what happened next.
Delivery record
landlord@example.com (landlord)
Problem-Free Period ends in D-24
Append-only. Not editable by anyone, including you.
One item per screen, an example of what to photograph, a far shot and a close-up, and a four-photo sequence for anything wrong. The list merges the CEA template, US state condition reports and Singapore practice.
Aircon runs and blows coldEasily missed
Run 15 min, then photograph the remote and the outlet
Sending is not the end. Until your Problem-Free Period closes, you keep adding what you find, and every re-send stacks v2, v3 onto the same timeline. Photos, issues, deliveries, openings: one dated history, in one place, that both sides can look at.
Activity timeline
Report sent to landlord
SENT1 Mar 2026 · v1 · 41 photos
Report opened by recipient
2 Mar 2026, 09:10
Issue added: bathroom drain slow
ADDED LATER12 Mar 2026 · re-sent as v2
Aircon servicing receipt logged
Plannedcontract obligations, on the same trail
We keep the device time and the photo's EXIF time, flag mismatches, and list every file's fingerprint in the PDF.
The same rows and columns as the Property Condition Report in the CEA template, so nobody is reading a new format.
AI, when enabled, only drafts a description. Nothing enters your report until you accept it, one item at a time.
Four steps are live today. The fifth is on the roadmap and marked as such.
Address, move-in date, landlord's email. Tell us if your agreement has a Property Condition Report clause and we set the deadline.
One item per screen. Far shot, close-up, and a four-photo sequence for anything wrong.
PDF in the Annexure C format plus a polite email, sent with a tracked link and logged.
Found a leak in week three? Add it, re-send the cumulative version, keep counting down.
Re-shoot the same items at move-out and see what was already there versus what is new.
A single PDF, in the order they expect, plus an email asking them to reply if they disagree.
Property Condition Report
Move-in condition record · prepared by the tenant with RentTrail
Property Address
Parc Esta #12-34
Move-in Date
1 Mar 2026
Items Inspected
139 of 139
Issues / Photos / Version
7 issues · 41 photos · v1
Prepared under the tenancy agreement's Property Condition Report clause (Problem-Free Period: 19 days).
Part 1 — Condition Summary (Annexure C format)
Walls (cracks, stains, peeling paint)
Hairline crack beside TV console, approx 30 cm
#004 #005
Doors (alignment, locks, surfaces)
Wardrobe sliding door derailed — Bedroom 2
#017 #018
Appliances (working order, seals)
Fridge door seal torn at bottom right
#023 #024
No issues found (11 items checked)
SHA-256 fingerprints and capture times listed for every photo · Record of Delivery on p.11
Tenants in Singapore, lightly paraphrased from public posts. Individual accounts, not statistics.
Condo tenant, 2 years
S$150 charged
The sliding door was slow from the day I moved in. I didn't think of it as broken, so I never filmed it. At move-out it was "damaged" and I paid for a replacement. Not recording everything at move-in was my mistake.
Expat, third tenancy
Rusty oven, remote batteries
A ten-year-old oven in a thirty-year-old condo, remote batteries, outdoor furniture that was already worn. Third time I've lost part of a deposit here. I don't even cook.
Condo tenant, 2 years
S$150 charged
The sliding door was slow from the day I moved in. I didn't think of it as broken, so I never filmed it. At move-out it was "damaged" and I paid for a replacement. Not recording everything at move-in was my mistake.
Expat, third tenancy
Rusty oven, remote batteries
A ten-year-old oven in a thirty-year-old condo, remote batteries, outdoor furniture that was already worn. Third time I've lost part of a deposit here. I don't even cook.
From public posts on r/singapore and r/askSingapore. Names replaced with initials.
The difference between tiers is not polish. It is how many of the 108 easily-missed spots you cover.
Everything is free during the beta. Prices shown are what we plan to test later. No subscription, nothing auto-renews.
Freeper tenancy
36 items · 1 of 108 easily-missed spots
Far better than nothing. Covers the big-ticket items and gets a record on file.
Start freeS$9.90Freeper tenancy
103 items · 10 of 108 easily-missed spots
The one most tenants should pick. Appliances, fixtures and the common deduction points.
Start freeS$19Freeper tenancy
231 items · 108 of 108 easily-missed spots
Every easily-missed spot: behind wardrobes, under mattresses, inside service hatches.
Start freeThe worst part of a rental is being caught between landlord and tenant after handover. Hand every new tenant the free tier at key collection. They build the record, it goes to the landlord on the record, and the two-years-later phone call never comes.
Agent partner programme with handover reports and expiry alerts opens after the beta.
Essential is about 15 minutes, Standard about 30, Forensic about 60 for a one-bedroom unit. Bedrooms and bathrooms repeat per room. You can stop and resume, and upgrade mid-way without losing anything.
More so. If the contract does not provide for a condition report, your own record, sent to the landlord and not disputed, is the only evidence you will have. RentTrail tells you which case you are in and adjusts the deadline and wording.
That is recorded too. The delivery log shows the report was sent, whether the link was opened, and how many days passed without objection. We prompt you to re-send after seven days of silence.
No and no. RentTrail helps you create and deliver an organised record. It does not assess responsibility, predict outcomes, or guarantee anything. For a dispute, see the Small Claims Tribunals guidance at judiciary.gov.sg.
Only you, and whoever you send the report to. Your unit number never appears on any page except your own. Data is stored in Singapore, and delivery records cannot be edited by anyone.
No. Nothing is shared and nobody is notified until you press send yourself. You can keep the report entirely private if you want. But a record only you have seen is just a diary; a record your landlord received is evidence. That is why we make sending easy, and keep it your choice.
It is the opposite of a confrontation. The CEA tenancy agreement template itself provides for a Property Condition Report at move-in; you are following the standard procedure, not starting a fight. The email is short, polite and neutral, and it protects both sides: the landlord also gets a dated record nobody can argue about two years later.
You can. But many CEA-template agreements include a Problem-Free Period clause (ITEM 19), and that clause is written around defects notified to the landlord within the period. A record kept to yourself has not gone through that step. RentTrail helps you check whether your agreement has the clause, and either way counts down your window so you can send before it closes. For how your specific contract applies, check the agreement itself; this is not legal advice.
Any residential tenancy. The checklist includes HDB-specific items such as the household shelter, and you can add custom items for anything we did not think of.
Make the record while the flat is empty and the memory is fresh. Start on moving day, or today if you already moved in.
