RentTrailStart free

Terms of Service

These terms govern your use of RentTrail (the "Service"), operated by Kim Eunji as an individual (the "Operator"). By creating an account you agree to them.

1. What the Service is

RentTrail is a tool that helps tenants of residential property in Singapore record the condition of a home, generate a condition report, send it to a landlord or agent, and keep a record of that delivery. The Service is provided through https://renttrail.sg.

The Service is not legal advice. It does not assess who is responsible for any damage, does not predict the outcome of any dispute, and does not guarantee the return of any deposit. Whether a record is useful in a dispute depends on facts and law we do not control.

2. Your account

  1. You must provide a valid email address and keep your password confidential. You are responsible for activity under your account.
  2. You must be at least 18 years old.
  3. We may refuse or close an account that uses false information, impersonates someone, or is used in breach of these terms.

3. Your content

  1. Photos, videos, notes and reports you create are yours. You grant us a licence to store, process and transmit them only as needed to provide the Service to you, including sending a report to the recipients you choose.
  2. We do not use your content for advertising, training, or any purpose other than providing the Service. If we ever want to use aggregated, anonymised data for product statistics, we will say so in the Data Protection Notice first.
  3. You are responsible for what you record and send. Do not upload content that you do not have the right to share, that identifies other people without a basis to do so, or that is unlawful.
  4. Delivery records cannot be edited or deleted individually, by you or by us. This is deliberate: the record's value depends on being unaltered. You can delete your whole account, which removes them.

4. Sending reports to third parties

When you send a report, you are the sender. You are responsible for entering the correct recipient and for having a basis to give us their contact details. The recipient receives the report content you chose to include. We record delivery and opening events as a service to you; we do not verify the identity of whoever opens the link.

5. Free beta and future pricing

The Service is free during the beta. We may introduce paid tiers. If we do, we will announce the change at least 30 days in advance, and we will not charge existing users for anything without their agreement. Records you created for free stay accessible to you under the retention period that applied when they were created.

6. Changes to the Service and these terms

  1. We may change or add features. We will announce material changes in advance.
  2. We may change these terms. We will post the new version here with its effective date, and for any material change we will give at least 14 days' notice on this page and by email to the address on your account. If you do not agree, you may stop using the Service and delete your account. Continued use after the effective date means you accept the new terms.

7. Suspension and termination

  1. You may delete your account at any time (see the Data Protection Notice for how during the beta).
  2. We may suspend or terminate accounts that breach these terms, attempt to access other users' data, or interfere with the Service, after giving you a chance to respond where practicable.
  3. We may discontinue the Service. If we do, we will give at least 30 days' notice and a way to download your reports and photos before they are deleted.

8. Availability and liability

  1. We aim to keep the Service available but do not promise uninterrupted operation. We are not liable for interruptions caused by our hosting, database, or email providers, or by events outside our control.
  2. The Service is provided free of charge during the beta and "as is". To the extent Singapore law allows, we are not liable for loss of data, loss of a deposit or other money, or any indirect or consequential loss arising from your use of the Service. Keep your own copy of your photos and PDFs.
  3. We are not a party to any dispute between you and a landlord, agent, or anyone else, and have no obligation to intervene in it.
  4. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under Singapore law.

9. Acceptable use

Do not: use automated tools to access the Service beyond normal use; attempt to bypass security or access another user's data; use the Service to harass, defame, or deceive anyone; or resell the Service.

10. Personal data

Our handling of personal data is described in the Data Protection Notice, which forms part of these terms.

11. Governing law

These terms are governed by the laws of Singapore. Disputes will be resolved in the courts of Singapore, after a genuine attempt to resolve them by discussion first.

12. Contact

  • Service: RentTrail (operated by an individual during beta)
  • Operator: Kim Eunji
  • Email: hello@renttrail.sg

These terms take effect on 2026-11-11. Version: 2026-11-11.